Terms & Conditions

Online Store Terms & Conditions

These are the Terms & Conditions for the Online Store www.bulgarianfactorystore.com, owned and operated by McMullin-Sokolov Group EOOD; Co. ID: BG131360289; Co. Reg. Address: 1 Sava Ognianov St, Sofia, Bulgaria; Tel: +359.(0).884.540181.

Us”, “we”, “our” and/or “seller” when mentioned within these Terms and Conditions refers to: McMullin-Sokolov Group EOOD (Co. ID: BG131360289). “You”, “your”, customer” and/or “buyer” refer to the legal-aged person who agrees to these Terms & Conditions.

Please note:

  • It’s important that you read our Terms & Conditions carefully as they govern the agreement (also called ‘sales contract’) between us if you use the site and/or buy products from our Online Store.

  • If you access or use the Online Store we take that to mean that you agree to the Terms & Conditions.  If you visit our website and make a purchase from the Online Store, you will accept the Terms & Conditions by clicking a box, and these Terms & Conditions are binding on you. If you do not agree, please refrain from using the Online Store. We may change the Terms & Conditions from time to time, so you should return to this page regularly to check the Terms. You can see the date we last revised the Terms & Conditions at the bottom of this page.  

Online Store

Our Online Store is an internet service that allows you to browse and purchase a selection of our products. If you have any problems using, or any questions about, the Online Store, please contact us via info@bulgarianfactorystore.com, and we’ll do our best to help. 

Online Store account registration and account termination

You agree to provide truthful and complete information when registering for our Online Store service and to keep that information updated. Providing misleading information about your identity is forbidden.

When you register, you will create a username and a password. You are personally responsible for any use of the service with your username and password. You agree to take due care in protecting your username and password against misuse by others and to promptly notify McMullin-Sokolov Group of any misuse.

Terminating your registration

You may terminate your account registration if you no longer wish to use the Online Store service. After termination, you will no longer have access to the service. Conversely, McMullin-Sokolov Group may terminate your account or take any other action of whatsoever nature, as it may deem appropriate at its exclusive discretion, if there is an indication that you have breached the Terms & Conditions.

Use of the Online Store 

  • You must be eighteen years old or older to use the Online Store and legally competent. While we use all reasonable endeavors to ensure that the Online Store is available 24 hours a day, 365 days of the year, we cannot guarantee that your access will be uninterrupted or error free. Access may be unavailable temporarily without notice in the event of a system failure, maintenance or any reason beyond our control.

  • Any links to third party sites appearing on the Online Store are provided for your convenience only. The links and third party sites are not verified or recommended by us. Your access of such third party sites is at your own risk and may be subject to third party terms of use.

  • During the order process, you may choose a username and password. You are responsible for your account and all actions taken under that username and password. You must only purchase from the Online Store under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it immediately. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to contact us as soon as possible via info@bulgarianfactorystore.com

  • We have the right to end our agreement with you for your use of the Online Store if you breach these Terms & Conditions or if we suspect you have breached these terms or are engaged, or are about to be engaged or have been involved in fraudulent or illegal activity in connection with the Online Store or on the site.

Ordering Process

  • When placing an order, you agree that any and all information you give us is accurate and complete.

  • All orders are subject to acceptance and product availability. All prices listed on the Online Store are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time. The total price of your order, including any sales taxes, will be displayed prior to your purchase confirmation.

  • No contract for the sale of any product will exist between you and us until we accept your order by emailing the confirmation invoice to the email address given in your order, detailing the products ordered, payment method, cost (including P&P) and shipping method.

  • You must check that all details in this confirmation invoice are correct and contact us as soon as possible via info@bulgarianfactorystore.com if any details are incorrect.

  • If your order cannot be processed, you will receive an email from us telling you the reasons why and our proposed solution. If you are unhappy with the proposed solution, you may decide to cancel your purchase and obtain a full refund.

Payment, charges, transaction fees and taxes

The prices indicated on our website are inclusive of Value Added Tax (VAT) and are exclusive of shipping costs and taxes/duties. The return shipping costs will be paid by the customer. The total purchase price due will be indicated when the order is placed and when the agreement is confirmed.

What forms of payment do we accept?

  • You may purchase products from the Online Store with the following credit cards: Visa, MasterCard, American Express and Visa Electron. You can also use PayPal. All purchases will be charged to your nominated card or account upon submission of your order. All credit and debit cardholders are subject to validation checks and authorization by the card issuer. We use a payment processor called “Paynetics” to process your online transaction on our behalf. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non- delivery.

  • We are sorry that we cannot accept personal cheques, cashier’s cheques, money orders or direct deposits.

International transaction charges 

  • Please be aware that purchases made from the Online Store with VISA and MasterCard carry an international service charge for cross border transactions (i.e. where you are in a different country to McMullin-Sokolov Group EOOD), depending on the card issuer and type of credit card. This is generally between 1-3% of the purchase total, but it could be higher.  It is your responsibility to be aware of the international service charges that your credit card issuer may charge.  We do not take receipt of these fees, hence we are unable to refund them in any way.

International sales taxes

  • Depending on where you are in the world, your order from the Online Store may be subject to a sales tax that is calculated up-front as part of your purchase and will be notified to you at the time of your purchase.

  • In addition, please be aware that delivery of products to some regions may incur a customs/sales tax that is payable on delivery of the physical items that you have ordered. Please check your local tax laws before placing your order for any product to check whether you might have to pay such a tax. If you are unsure, please contact us via info@bulgarianfactorystore.com and we'll do our best to help you.  Being aware of your local tax laws is your responsibility, and we are unable to refund any amount charged at the point of delivery as McMullin-Sokolov Group EOOD does not receive any amount of these additional taxes.

Credit card verification codes

  • We require you to provide your Credit Card Verification Code (or CVC) in order to process your payment.  The CVC is a number that appears on your credit card that allows us to verify that the person placing the order has direct access to the credit card being used.

  • Finding the CVC code: For Visa and Mastercard, the three-digit number that appears on the signature panel on the back of the card.  For American Express, the four-digit number that appears in the top right corner on the front of the card.

  • We take great care with the personal information you provide. 

Delivery and delivery charges

The terms set out in this section apply only in relation to the purchase of physical products through the Online Store.

The goods will be delivered to the delivery address entered by the buyer in their order. The buyer will be notified of the delivery by using the contact data indicated upon the placement of the order.

 

Please make sure that the contact data entered during the placement of the order is correct in order to prevent delays and misunderstandings in the delivery of products. McMullin-Sokolov Group and a courier company do not assume any liability for delayed deliveries and misunderstandings, if these have been caused by the inaccuracy or incorrectness of the data that you submitted during placing your order.

 

The goods shall be transferred only to the buyer and against a delivery bill. Before signing the delivery bill, please carefully check the packaging of the goods and if the packaging has been damaged, write a comment on the delivery bill. If the packaging has been damaged, you may refuse to accept the delivery and/or immediately inform us thereof by sending a notice to info@bulgarianfactorystore.com.

 

The goods shall be transferred to a third person, if they have a letter of authorization (including in the event that the buyer has indicated a third person in their order as the recipient). The seller may authorize third persons (including a courier service) to deliver the goods.

 

If the buyer fails to collect the goods within 14 (fourteen) days from the agreed date of the collection of the goods, it shall be deemed that the buyer has violated the sales contract and they do not wish to have the goods. The seller has the right to unilaterally withdraw from the sales contract and to request compensation for the damage (e.g. costs of goods storage) and to settle the damage incurred by the amount of money prepaid by the buyer.

Delivery methods and charges

We send your purchased products to you by postal service.  Most purchased products will be sent by standard post.

Please ensure that you provide accurate credit card details, CVC code, billing address, delivery address and other information that we request from you in order to process your payment and check them carefully before you click “pay” as we cannot amend mistakes afterwards.  We may not be able to process your payment or deliver your products if the information you provide is incorrect.

Shipping Charges

Except as set out below, shipping charges will apply for delivery of physical products purchased from the Online Store. These shipping charges will be notified to you at the time of your purchase. Shipping charges are based on weight and distance. By making a purchase, you agree that you accept the shipping charges that have been notified to you.

Express Delivery

In some regions, you will be able to select through the Online Store to have your purchased products sent to you by express delivery.  An additional charge, which will be notified to you at the time of making the purchase, will be payable for express delivery.  By making a purchase, you agree that you accept the shipping charges that have been notified to you.  For EU customers, please note that if you choose an available option of express delivery you will not be refunded the additional cost of the Express Delivery over the cost of Standard Delivery if you decide to return your goods within the cooling off period of 14 days.

Delivery times

If your items are in stock, we will deliver them to you as soon as we can.

Please see our Shipping page for an indication of estimated delivery times for the products purchased.  Please note that these times are intended as a guide only, and we are unable to guarantee delivery by or within a certain time.

Return to sender parcels

If your products are returned to us by the postal service because you have not taken delivery, we will contact you to let you know.  If the product has been returned to us as a result of our error, we will re-send the product to you by standard post for no extra charge. 

If you provide an incorrect delivery address and the order is returned to us, or you fail to take delivery, we will either: redeliver the product to the correct address, if provided, subject to your payment of additional delivery costs, or refund the value of the product (excluding delivery costs) dependent on whether it remains in a resalable condition. You will be responsible for any additional charges incurred including re-delivery costs.

If the order is not returned to us, you will not be eligible for a refund or re-delivery. McMullin-Sokolov Group EOOD accepts no responsibility for deliveries made to incorrect or incomplete addresses provided by customers. In this case, you will need to place a new order with the correct details. 

Please note, we will not be able to amend a delivery address once the order has been placed.

Returns and refunds

Before purchasing a product from our online store, please pause to carefully consider your prospective purchase. Buying but then returning products involves extra transport, which pollutes the environment. Consequently, please carefully consider whether you genuinely wish to purchase one of our products before doing so – thank you.

That stated, by law we must and do respect your right to change your mind and return products, according to the following conditions:

Changing Your Mind – if you live outside of the European Union

If you change your mind, you can exchange the purchased product for another product(s) of ours of equal value to the purchased product. We do not refund money for purchased products if you reside outside the EU; rather, we provide exchanges of physical products, as long as the returned product(s) are in perfect, unused condition.  Please contact us within 14 days of receiving your order; we can then arrange the delivery of your revised order upon our receipt of your original purchase. Re-delivery will incur additional postage charges that we will inform you of at the time of re-order. You, the buyer, are responsible for paying the postage of returned product(s).

Changing Your Mind – if you live in the European Union

You have the legal right - under EU consumer laws - to a “cooling off” period of 14 days from the date you receive your product(s), during which time you can change your mind and receive a refund.

If changing your mind, please inform us within the 14-day cooling off period by contacting us. We will reply to you as soon as we can and provide the address to which you must send your return. You must ensure that you send the products back within 14 days of informing us that you want to change your mind. You must pay the costs of the return postage.

Within 14 days of receiving your returned product, provided it is in a perfect, unused condition, we will refund you the amount you paid by the same method as your original payment, credited to the same account used for the original purchase, including the initial delivery cost at the least expensive standard rate. That is, your refund will include any standard shipping charges you paid when you made your purchase. However, we do not refund the delivery costs if you specifically requested non-standard delivery (such as express delivery via DHL, TNT or other express delivery companies).

For partial returns, refund amounts will be calculated against the total order and transport sums, and against any discounts claimed at the time of ordering (e.g. free postage offers, etc.).

We cannot refund any credit card fees, brokerage fees or import duties, as these amounts go directly to third parties, not to us.

If we do not receive your returned product, we cannot refund it, so please ensure you keep your proof of return postage.

Additional points pertaining to product returns/withdrawing from the sales contract: The right of withdrawal from the sales contract does not apply to any goods marked as ‘On order' in the online store, to custom-made goods, and to the services delivered (transportation costs) and the payments received for these shall not be refunded to the buyer.

 

In the event of withdrawal from the sales contract, the goods and the packaging must be intact. All products and other benefits arising from the sales contract must be returned or refunded in the event of withdrawal.

 

In the event of returning goods that have been used or are incomplete, the seller has the right to reject the buyer’s request for withdrawal or to deduct the impairment of the value of the goods from the refund payable to the buyer. Furthermore, if the buyer fails to return other benefits, the seller is entitled to settle their value at the valid retail price.

The refund will be issued within 14 days of receiving your return and the determination that the returned product(s) are in perfect condition. Returns in less than perfect condition will not be accepted. Such items will be returned to the customer's address and will not be refunded.


Please allow up to 14 days from the date we received your return for your account to be credited.

In the event of withdrawal from the sales contract, the seller is entitled to deduct up to €50 from the refundable sales price as compensation for handling expenses.

If the buyer fails to return the goods within 14 days from the date of submission of withdrawal notice, the seller has the right to reject the withdrawal notice.

 

You must inform us that you want to cancel your purchase. It is not enough just to send the goods back. Customers can send their applications for the return of the goods and withdrawal from the sales contract to our customer service e-mail: info@mcm-group.eu, and in your email please include the following information:

-The product number of the purchased and to be returned product.

-Your name, address and date.

You, the buyer, are responsible for paying all transport/postal charges associated with returning your goods to us.

Defective or damaged products

If your purchase is in any way defective, damaged or not as described in the product’s description page of the Online Store, please contact us as soon as possible with photos showing proof of defects, and the proof of purchase, and we will arrange for a replacement product or refund where verified and required. For partial returns, refund amounts will be calculated against any discounts claimed at the time of ordering (e.g. free postage offers etc.).

Defect verification

The buyer will be obliged to inspect the product when it has been delivered and to notify McMullin-Sokolov Group EOOD/Bulgarian Factory Store within a reasonable term in the event that there are any visible defects or other complaints regarding the performance of the agreement. Such complaints must be submitted in writing and must be fully and clearly substantiated.

We will respond to any complaints that we receive within 14 days after receipt. McMullin-Sokolov Group EOOD will notify the consumer within a term of 14 days in the event that it is foreseeable that the complaint will require a longer term to be processed, stating the term within which the consumer can expect to receive an answer.

Note: the consumer acknowledges that: minor deviations and deviations that are generally considered acceptable in respect of the quality, size, color, finishing, etc. of products cannot be avoided or are difficult to avoid and do not constitute a well-founded reason to submit a complaint or demand a refund or replacement. Such complaints, and complaints regarding the removal of certain products from the Website, are not well founded. McMullin-Sokolov Group EOOD will not be liable for any damage that the consumer sustains as a result of such deviations or the removal of such products from the website.

The buyer acknowledges that leather is a product that softens with use. Also, coloring may fade over time and scratchers are part of or can appear on the product. The buyer acknowledges that canvas coloring can fade with use and time.

Disclaimer and limitation of liability

We use reasonable care and skill to ensure the accuracy of the information we provide through the Online Store and in all products purchased through the Online Store. However, we do not accept liability (except as set out below) for any errors/omissions in our store and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

EXCEPT AS PROVIDED BY LAW, WE CANNOT GUARANTEE THAT THE ONLINE STORE OR PRODUCTS PURCHASED THROUGH THE ONLINE STORE WILL BE 100% ACCURATE OR UP TO DATE.  THE INFORMATION IN THE ONLINE STORE OR PRODUCTS PURCHASED THROUGH THE ONLINE STORE IS GENERAL AND MAY NOT BE SUITABLE FOR YOUR PARTICULAR NEEDS.  YOU ACKNOWLEDGE THAT YOU USE THE ONLINE STORE AND ALL PRODUCTS PURCHASED THROUGH THE ONLINE STORE AT YOUR OWN RISK. EXCEPT AS PROVIDED BY LAW, THE ONLINE STORE AND ALL PRODUCTS PURCHASED THROUGH THE ONLINE STORE ARE PROVIDED 'AS IS' AND “AS AVAILABLE” AND WITHOUT ANY WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED.  TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXCLUDE ALL IMPLIED REPRESENTATIONS AND WARRANTIES (INCLUDING, FOR THE AVOIDANCE OF DOUBT, THOSE IN RELATION TO MARCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) WHICH, BUT FOR THE TERMS, MIGHT APPLY IN RELATION TO YOUR USE OF THE ONLINE STORE OR OF PRODUCTS PURCHASED THROUGH THE ONLINE STORE.

WE ARE NOT RESPONSIBLE FOR:

  • LOSS THAT WAS NOT REASONABLY FORESEEABLE;

  • LOSS THAT WAS NOT CAUSED BY OUR BREACH OF CONTRACT OR BY OUR NEGLIGENCE;

  • INDIRECT OR SECONDARY LOSS THAT ARISES FROM ANY BREACH BY US;

  • LOSSES THAT RELATE TO A BUSINESS, SUCH AS LOST DATA, LOST PROFITS OR BUSINESS INTERRUPTION, THAT YOU OR A THIRD PERSON IS ENGAGED IN;

  • LOSSES CAUSED BY ANY INNACURACY IN THE INFORMATION YOU PROVIDE TO US, SUCH AS DELIVERY OR PAYMENT INFORMATION; OR ANY INCREASE IN LOSS THAT WAS CAUSED BY YOUR BREACH OF CONTRACT OR YOUR NEGLIGENCE.

YOU MUST TAKE ALL REASONABLE STEPS TO MINIMIZE THE EXTENT OF ANY LOSS YOU MAY SUFFER AS A RESULT OF YOUR USE OF THE ONLINE STORE OR ANY PRODUCTS PURCHASED THROUGH THE ONLINE STORE. 

FORCE MAJEURE: WE SHALL HAVE NO LIABILITY TO YOU FOR ANY FAILURE OR DELAY IN THE DELIVERY OF PRODUCTS ORDERED OR ANY OTHER MATTERS TO THE EXTENT THAT THE DELAY IS DUE TO ANY EVENT OUTSIDE OUR REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, WAR, FLOOD, FIRE, LABOUR DISPUTES, STRIKES, LOCK-OUTS, RIOTS, CIVIL COMMOTION, MALICIOUS DAMAGE, EXPLOSION, GOVERNMENTAL ACTIONS, BANKRUPTCY, AND ANY OTHER SIMILAR EVENTS.

IF AS A RESULT OF A SITUATION INVOLVING FORCE MAJEURE MCMULLIN-SOKOLOV GROUP FAILS TO COMPLY WITH ITS OBLIGATIONS UNDER THE AGREEMENT OR FAILS TO DO SO IN A TIMELY MANNER, MCMULLIN-SOKOLOV GROUP WILL BE ENTITLED TO PEFORM THE AGREEMENT WITHIN A REASONABLE TERM OR – IF COMPLIANCE WITHIN A REASONABLE TERM IS NOT POSSIBLE – TO DISSOLVE THE AGREEEMENT IN WHOLE OR IN PART, WITHOUT MCMULLIN-SOKOLOV GROUP BEING OBLIGED TO PAY THE BUYER ANY COMPENSENTATION IN THAT RESPECT.

OUR MAXIMUM LIABILITY TO YOU IN RELATION TO YOUR USE OF THE ONLINE STORE IS THE AMOUNT PAID BY YOU FOR THE ITEM THAT IS THE SUBJECT OF THE CLAIM.

Complains or disputes

If you have a complaint or dispute with McMullin-Sokolov Group EOOD, we will always endeavor to resolve it if you contact us.

If, after contacting us, you are still not happy with the resolution, Alternative Dispute Resolution (ADR) is available to you. ADR is a dispute resolution procedure for the out-of-court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the European Union and a consumer resident in the European Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which McMullin-Sokolov Group will make use of to settle disputes, if you the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both parties, allowing us to avoid court costs and lengthy procedures.

If you want to submit a complaint, please contact your national ADR entity, found in national lists of ADR entities that comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). Click here for the European Commission's Online Dispute Resolution website.

For processing complaints, our company details are follows:

McMullin-Sokolov Group EOOD
1st Floor
1 Sava Ognianov St.
1164, Sofia
Bulgaria
Registered number:
131360289

info@mcm-group.eu

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Terms & Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire Agreement

These Terms govern our relationship with you. You confirm that, in agreeing to accept the Terms & Conditions, you have not relied on any representation except where that representation has been made a term of these Terms & Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these Terms & Conditions. Nothing in this paragraph shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Terms & Conditions.

Forms of Communication

You agree that we may contact you by e-mail in relation to your order and these Terms & Conditions.

Governing Law and Jurisdiction

The law and jurisdiction that applies to these Terms and Conditions are those of Bulgaria, municipality of Sofia.

Indemnification

You agree to defend, indemnify and hold harmless McMullin-Sokolov Group EOOD from and against any and all third party claims and all liabilities, assessments, losses, costs or damages resulting from or arising out of i) your breach of the Terms & Conditions, ii) your infringement or violation of any intellectual property, other rights or privacy of a third party, iii) misuse of the Online Store by a third party where such misuse was made available by your failure to take reasonable measures to protect your username and password against misuse.

Validity

The Terms & Conditions shall neither exclude nor limit any of your mandatory rights in your country of residence. If a provision of the Terms & Conditions is found to be invalid, the validity of the remaining provisions shall not be affected, and the invalid provision shall be replaced with a valid provision that comes closest to the result and purpose of the Terms & Conditions. If there is any conflict between these Terms & Conditions and the Privacy Policy, the provisions of these Terms & Conditions shall prevail. The provisions of the Terms & Conditions that are intended to survive termination shall remain valid after any termination.

Changes in Terms

McMullin-Sokolov Group EOOD reserves the right to modify the Terms & Conditions at any time without prior notice. If the Terms & Conditions are changed in a material, adverse way, McMullin-Sokolov Group EOOD will provide a separate prior notice advising of such change.

You are responsible for regularly reviewing the Terms & Conditions. Your continued use of the Online Store shall constitute your consent to any changes and modifications.

You agree that in the event that McMullin-Sokolov Group EOOD is acquired by or merged with a third-party entity, or we transfer the online service to a third party, we reserve the right, in any of these circumstances, to transfer or assign the agreement with the user and transfer all data, including but not limited to personal information, as part of such merger, acquisition, sale, transfer or other change of control.

Links to Third Party Sites and Content

For your easy accessibility, McMullin-Sokolov Group EOOD may include links to sites on the internet that are owned or operated by third parties and that are not part of the service. Upon following a link to such a third-party site, you shall review and agree to that site's terms of use before using such site.

You agree that McMullin-Sokolov Group EOOD has no control over the content of third-party sites and cannot assume any responsibility for services provided or material created or published by such sites. A link to a third-party site does not imply that McMullin-Sokolov Group EOOD endorses the site or the products or services referenced in the site.

In addition, users may create links within the service to content that has not otherwise been submitted to the service. You agree that McMullin-Sokolov Group EOOD is neither responsible for nor liable for any such links.

Validity of the Terms & Conditions

 

These Terms & Conditions are valid as of February 1st 2019.